Privacy Policy

Chazing Purple Solutions Private Limited (“Chazing Purple”, “we”, “us”, “our” or “Company”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Chazing Purple collects, receives, uses, stores, processes, discloses and protects personal data when you:

• visit or use our website;
• submit an enquiry or booking request;
• contact us by telephone, email, WhatsApp or social media;
• make or enquire about a reservation;
• stay at or use any of our properties, venues or experiences;
• participate in an event, celebration, corporate outing, wedding, photoshoot or other activity arranged through us;
• interact with our advertisements, forms, campaigns or promotional communications; or
• otherwise communicate or transact with Chazing Purple.

Our objective is to provide a safe, transparent and trustworthy experience while using personal data only for legitimate and reasonably necessary purposes.

This Privacy Policy should be read together with our Terms & Conditions, Booking Terms, Cancellation Policy, and any other terms applicable to the services you purchase or use.

1. ABOUT CHAZING PURPLE

Chazing Purple operates and/or markets private farmhouses, villas, estates, retreats and hospitality experiences, including accommodation, private events, celebrations, corporate gatherings, weddings, social events, photography and videography activities and other experiences.

Our website may display and facilitate enquiries relating to properties and experiences operated directly by Chazing Purple or offered through property owners, operating partners, service providers or other authorised partners.

For privacy purposes, the entity responsible for determining why and how your personal data is processed will generally be Chazing Purple Solutions Private Limited, subject to the specific nature of the transaction and any applicable third-party service provider arrangements.

2. APPLICABILITY OF THIS POLICY

This Privacy Policy applies to personal data collected through:

1. our website and associated web pages;
2. enquiry and booking forms;
3. telephone calls;
4. WhatsApp and other messaging channels;
5. email communications;
6. social media pages and interactions;
7. digital advertisements and lead-generation campaigns;
8. property enquiries and booking communications;
9. event and experience registrations;
10. customer support communications;
11. payment and transaction processes; and
12. other legitimate interactions between you and Chazing Purple.

This Policy does not automatically govern third-party websites, applications, payment platforms, social-media platforms, advertising platforms or other services that may be linked to or accessible through our website. Those third parties may have their own privacy policies and terms.

3. PERSONAL DATA WE MAY COLLECT

Depending on how you interact with us, we may collect information including:

A. Identity and contact information

This may include:

• full name;
• telephone/mobile number;
• email address;
• residential or correspondence address;
• company/organisation name;
• designation or professional role;
• communication preferences.

B. Booking and stay information

This may include:

• check-in date;
• check-out date;
• number of guests;
• age category where relevant;
• selected property;
• room/accommodation requirements;
• event type;
• celebration or occasion details;
• meal requirements;
• activity or experience requirements;
• special requests;
• booking history;
• quotation details;
• payment status; and
• other information reasonably necessary to provide the requested service.

C. Event-related information

For events and experiences, we may collect information reasonably necessary to organise the event, including:

• event date and timing;
• event category;
• expected guest count;
• event requirements;
• vendor requirements;
• décor or setup requirements;
• photography/videography requirements;
• food and beverage requirements;
• transportation or logistical information;
• special arrangements communicated by you.

D. Payment and transaction information

Where applicable, we may receive information concerning:

• booking amount;
• advance payment;
• balance payment;
• transaction reference;
• invoice information;
• payment status;
• refund information.

Where payments are processed through an external payment gateway, Chazing Purple may not receive or store the complete card, banking or payment credentials handled directly by that payment provider. Payment providers may process such information under their own privacy policies and terms.

E. Communications

We may retain communications between you and Chazing Purple, including:

• emails;
• WhatsApp messages;
• telephone call records where lawfully recorded or retained;
• enquiry details;
• customer support communications;
• quotation requests;
• feedback and complaints.

F. Website and technical information

When you access our website, certain technical information may be automatically collected, including:

• IP address;
• browser type;
• device type;
• operating system;
• approximate geographic information derived from technical data;
• pages visited;
• referring website;
• date and time of access;
• interaction information;
• session information;
• website performance information; and
• similar technical information.

G. Cookies and similar technologies

Our website may use cookies, pixels, tags, SDKs and similar technologies for purposes such as:

• website functionality;
• security;
• remembering preferences;
• analytics;
• measuring website performance;
• understanding visitor behaviour;
• advertising measurement;
• remarketing;
• campaign attribution; and
• improving our services.

You may be able to control certain cookies through your browser or our cookie-management tools, where available. Disabling certain cookies may affect website functionality.

4. INFORMATION YOU PROVIDE ABOUT OTHER PEOPLE

You may provide Chazing Purple with personal data relating to other individuals, such as family members, friends, colleagues, event guests, corporate participants, wedding/event participants, or other members of your group.

If you provide personal data relating to another person, you should ensure that you are authorised to provide that information and that the relevant person has been informed, where required by applicable law.

We may process such information for legitimate purposes connected with the requested booking, stay, event, service or experience.

5. PURPOSES FOR WHICH WE USE PERSONAL DATA

We may process personal data for the following purposes:

5.1 Enquiries and quotations

To respond to enquiries, understand your requirements, provide property recommendations, prepare quotations, communicate availability, communicate pricing and packages, and follow up on enquiries.

5.2 Reservations and hospitality services

To process bookings, confirm reservations, coordinate check-in and check-out, manage guest requirements, provide accommodation and hospitality services, coordinate meals and activities, communicate operational information, manage changes or cancellations, and provide customer support.

5.3 Events and experiences

To coordinate celebrations, corporate events, weddings, family gatherings, social events, photography/videography, workshops, private experiences, and other services requested by customers.

5.4 Payments and financial administration

To process or facilitate payments, issue invoices, reconcile transactions, process refunds where applicable, maintain accounting records, and comply with applicable tax and financial laws.

5.5 Customer support

To respond to requests, resolve complaints, investigate service issues, communicate booking changes, provide important operational information, and maintain appropriate records.

5.6 Security and fraud prevention

To protect customers, employees, properties and systems, prevent fraudulent transactions, detect misuse, investigate suspicious activity, protect against cyber threats, enforce our terms, and maintain operational security.

5.7 Legal and regulatory compliance

We may process personal data where necessary to comply with applicable laws, comply with lawful government or regulatory requirements, respond to valid legal processes, establish, exercise or defend legal claims, maintain legally required records, and cooperate with competent authorities where legally required.

5.8 Website improvement and analytics

We may use technical and usage information to understand website performance, improve website functionality, understand visitor behaviour, identify technical problems, analyse campaigns, improve customer experience, and develop or improve our services.

5.9 Marketing and promotional communication

Subject to applicable law and your preferences, we may use personal data to communicate property updates, offers, packages, new experiences, seasonal promotions, special events, relevant Chazing Purple services, and other promotional information.

Where consent is required, we will seek appropriate consent. You may opt out of marketing communications at any time through the available unsubscribe mechanism or by contacting us.

Stopping promotional communication will not necessarily stop essential transactional communications relating to an existing enquiry, reservation, payment or booking.

6. LAWFUL BASIS FOR PROCESSING

Chazing Purple will process personal data only for lawful purposes and in accordance with applicable data-protection requirements. Depending on the circumstances, processing may be based on:

1. your consent;
2. processing necessary to provide a service requested by you;
3. processing necessary for compliance with applicable law;
4. processing necessary for legitimate business or security purposes where legally permitted;
5. processing necessary to protect rights, property or safety; or
6. other lawful grounds recognised under applicable law.

Where consent is relied upon, consent will be obtained in an appropriate manner and may be withdrawn subject to applicable legal requirements. Withdrawal of consent will not affect the legality of processing carried out before withdrawal.

7. CONSENT

Where Chazing Purple relies on consent for processing personal data, we aim to obtain consent through a clear affirmative action. Consent requests will be presented in a manner that is reasonably understandable and appropriate to the relevant processing activity.

Where practicable and legally required, separate consent mechanisms may be used for different purposes, such as booking/service processing and optional promotional communications.

You may withdraw consent where consent is the applicable legal basis for processing. However, withdrawal of consent may affect our ability to provide certain services where the information is necessary for those services.

8. WHATSAPP, TELEPHONE AND OTHER COMMUNICATION CHANNELS

Chazing Purple may use WhatsApp, telephone, email, SMS and other communication channels to communicate with customers and prospective customers. For example, we may use these channels to respond to enquiries, provide quotations, confirm bookings, send payment information, provide check-in instructions, communicate changes, answer customer questions, provide customer support, and send promotional communications where permitted.

If you contact us through a third-party platform, your use of that platform is also governed by the platform's own privacy policy and terms. Chazing Purple does not control how third-party platforms independently process information within their systems.

9. MARKETING, ADVERTISING AND RETARGETING

Chazing Purple may use digital advertising and analytics services to understand campaign performance and reach relevant audiences. Depending on the technology implemented on our website, these services may include advertising, analytics, measurement and remarketing tools operated by third parties.

Such technologies may use cookies, pixels, tags or similar identifiers to help us understand which campaigns generate enquiries, which pages visitors view, whether advertisements result in website visits or enquiries, general audience engagement, conversion performance, and the effectiveness of our marketing.

Where legally required, we will obtain appropriate consent before placing or using non-essential tracking technologies. You may also have controls available directly through the relevant advertising or social-media platform.

10. SHARING OF PERSONAL DATA

Chazing Purple does not treat personal data as a commodity and does not sell your personal data as a standalone commercial product. We may, however, share or disclose personal data where reasonably necessary for legitimate business purposes, including with:

A. Service providers and processors

This may include providers supporting website hosting, cloud services, CRM systems, booking systems, customer support, communication platforms, email services, WhatsApp/business communication services, analytics, advertising, payment processing, accounting, technology infrastructure, cybersecurity, IT support, and other operational services.

Such providers may process personal data on our behalf and may be contractually or otherwise legally required to maintain appropriate safeguards.

B. Property owners and operating partners

Where a property, venue or experience is operated by or coordinated with a third-party owner or operating partner, we may share information reasonably necessary to fulfil the booking or service.

C. Event and hospitality vendors

Where necessary to fulfil your requirements, information may be shared with authorised vendors or service providers, including catering providers, event partners, activity providers, transportation providers, photographers/videographers, décor providers, and other service providers. Only information reasonably necessary for the relevant service should be shared.

D. Professional advisers

We may disclose information to professional advisers such as lawyers, accountants, auditors, insurers, consultants, and other professional advisers.

E. Government and law-enforcement authorities

We may disclose information where required or permitted by applicable law, legal process or a valid governmental or regulatory request.

F. Business transactions

If Chazing Purple undergoes a merger, acquisition, restructuring, financing, sale of assets, investment, reorganisation or similar corporate transaction, personal data may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

11. THIRD-PARTY SERVICES

Our website and services may interact with third-party platforms and services. These may include, depending on the technology implemented from time to time: payment gateways, Google services, Meta services, WhatsApp, analytics providers, advertising platforms, hosting providers, CRM providers, communication platforms, map/location services, social-media platforms, and other technology providers.

The privacy practices of those third parties are governed by their respective policies. Chazing Purple does not control the privacy practices of independent third parties. You should review their privacy notices where appropriate.

12. INTERNATIONAL DATA PROCESSING

Some service providers used by Chazing Purple may process or store personal data outside India. Where personal data is transferred outside India, Chazing Purple will seek to comply with applicable Indian law and any restrictions or requirements applicable to such transfer. We will use reasonable contractual, organisational and technical measures appropriate to the nature of the information and the service involved.

13. DATA RETENTION

Chazing Purple will retain personal data only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required or permitted by applicable law.

Retention periods may depend upon the nature of the relationship, whether you have made a booking, accounting and tax requirements, legal requirements, dispute resolution, fraud prevention, security requirements, contractual obligations, customer-support requirements, legitimate business requirements, and applicable limitation periods.

When personal data is no longer required and there is no lawful reason to retain it, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable law.

14. DATA SECURITY

Chazing Purple takes reasonable technical and organisational measures designed to protect personal data against unauthorised access, unauthorised disclosure, accidental loss, destruction, alteration, misuse, unlawful processing, and other security threats.

Depending on the nature of the processing, safeguards may include access controls, authentication mechanisms, role-based access, secure communication technologies, system monitoring, backups, vendor controls, security procedures, employee/contractor confidentiality obligations, and other appropriate technical and organisational measures.

However, no electronic transmission, storage system or internet service can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect personal data, we cannot guarantee absolute security.

15. PERSONAL DATA BREACHES

If Chazing Purple becomes aware of a personal data breach requiring notification under applicable law, we will take reasonable steps to:

1. investigate and assess the incident;
2. contain and mitigate the impact;
3. implement appropriate remedial measures;
4. notify the appropriate authority where legally required; and
5. notify affected individuals where legally required.

Any notification will be made in accordance with the applicable legal requirements and may include information concerning the nature of the breach, potential consequences, mitigation measures and recommended steps.

16. ACCURACY OF PERSONAL DATA

We seek to maintain personal data that is reasonably accurate and relevant for the purposes for which it is processed. You should provide accurate and up-to-date information and inform us if information relevant to your booking or relationship with us changes. You may request correction of inaccurate or incomplete personal data, subject to applicable law.

17. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal data, including rights to:

• obtain information about processing of your personal data;
• request access to personal data;
• request correction of inaccurate or incomplete personal data;
• request erasure of personal data where legally applicable;
• withdraw consent where consent is the basis for processing;
• obtain information about how to exercise applicable rights;
• raise a grievance regarding processing of your personal data; and
• exercise any other rights available under applicable data-protection law.

Requests may be subject to reasonable verification procedures to protect your personal data from unauthorised disclosure. We may request information necessary to verify your identity before processing a privacy request.

18. HOW TO EXERCISE YOUR RIGHTS

To exercise your privacy rights or raise a privacy-related concern, contact our designated privacy/grievance contact:

Your request should, where reasonably possible, include your name, contact details, nature of your request, relevant booking/enquiry reference (if applicable), and sufficient information for us to identify the relevant personal data.

We will process requests in accordance with applicable law and within the applicable statutory or reasonable time period.

19. GRIEVANCE REDRESSAL

If you believe that your personal data has been processed in a manner inconsistent with this Privacy Policy or applicable law, you may contact us using the details provided above.

We will maintain an appropriate grievance-redressal mechanism and will endeavour to address privacy-related complaints within the period required under applicable law. If you are not satisfied with our response, you may have the right to approach the competent data-protection authority or other legally available mechanism, subject to applicable law.

20. CHILDREN'S PERSONAL DATA

Our website and services are not intended to independently collect personal data from children for commercial purposes. Where a booking involves children or minors, personal information may be provided by a parent, legal guardian or another authorised adult for legitimate purposes connected with the booking, accommodation, event or service.

Where applicable law requires verifiable parental or guardian consent or imposes restrictions on processing children's personal data, Chazing Purple will follow the applicable requirements. We do not knowingly use children's personal data for targeted advertising or behavioural monitoring in circumstances prohibited by applicable law.

21. PHOTOGRAPHY, VIDEOGRAPHY AND EVENT CONTENT

Chazing Purple properties and events may involve photography, videography or other visual content. Where Chazing Purple intends to use identifiable customer photographs, videos, testimonials or other customer-generated content for promotional or commercial purposes, we will seek appropriate permission or rely on another lawful basis where applicable.

Customers should not assume that participation in an event automatically grants Chazing Purple unlimited rights to commercially use their identifiable image. Where appropriate, separate consent or release mechanisms may be provided for promotional use.

This provision does not prevent Chazing Purple from retaining operational records, security footage or other information where such processing is otherwise lawful and necessary.

22. CCTV AND PROPERTY SECURITY

Certain Chazing Purple properties or venues may use CCTV or other security monitoring systems for purposes such as safety, security, prevention and investigation of theft or misconduct, protection of guests, employees and property, incident investigation, and compliance with applicable law.

CCTV footage may be retained for a limited period depending on operational, security and legal requirements. CCTV areas may be identified through appropriate signage where required. CCTV footage will not be used for unrelated purposes except where permitted or required by law.

23. LOCATION INFORMATION

Depending on the services and technologies used, location-related information may be processed. This may include property/venue location associated with a booking, location information voluntarily provided by you, approximate location derived from technical information, or location information processed by third-party services such as mapping or advertising platforms.

We will use location-related information only for legitimate purposes such as providing directions, facilitating bookings, identifying relevant properties, improving service delivery, security, or analytics/advertising where lawfully permitted.

24. COOKIES POLICY

Cookies are small data files placed on a device by websites. Chazing Purple may use:

• Essential cookies: Used for website functionality, security and basic operation.
• Functional cookies: Used to remember preferences and improve the user experience.
• Analytics cookies: Used to understand website traffic and performance.
• Advertising/marketing cookies: Used, where applicable and lawfully permitted, to measure advertising campaigns and provide relevant advertising or remarketing.

You may control cookies through your browser settings and, where available, through our cookie-management mechanism. Some cookies may be essential and cannot be disabled without affecting website functionality.

25. SOCIAL MEDIA

Chazing Purple may maintain profiles or pages on social-media platforms. Interactions with us through those platforms may be subject to both this Privacy Policy, where applicable, and the privacy policy and terms of the relevant social-media platform.

We may receive information that you voluntarily provide through social-media interactions. We do not control the independent processing carried out by social-media companies.

26. DATA MINIMISATION

Chazing Purple aims to collect personal data that is reasonably necessary for the specific purpose for which it is processed. You are not required to provide information that is not necessary for the relevant service unless the information is requested for a separate lawful purpose. If you choose not to provide information required to complete a booking or provide a requested service, we may be unable to provide that service.

27. AUTOMATED DECISION-MAKING

Chazing Purple may use analytics, advertising or technology platforms that employ automated tools or algorithms for purposes such as advertising optimisation, audience segmentation or campaign measurement. Such third-party technologies may operate independently according to their own systems and policies.

Chazing Purple does not intend to make solely automated decisions producing legal or similarly significant effects on individuals unless permitted by applicable law and subject to any required safeguards.

28. DATA PROCESSORS AND CONFIDENTIALITY

Chazing Purple may engage third-party service providers to process personal data on its behalf. We seek to select service providers appropriate to the services required and, where appropriate, require them to maintain confidentiality and implement reasonable security measures.

Service providers may process personal data only to the extent necessary to perform the services for which they have been engaged, subject to their contractual and legal obligations.

29. YOUR RESPONSIBILITIES

You are responsible for:

• providing accurate information;
• keeping your booking and contact information current;
• protecting passwords or account credentials, if applicable;
• not sharing confidential booking links or payment information unnecessarily;
• ensuring that you are authorised to provide information about other guests; and
• notifying us promptly of suspected unauthorised use or fraudulent activity.

Chazing Purple will not ask you to disclose passwords, OTPs, CVVs or other confidential authentication credentials through ordinary customer-support communications.

30. THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, social-media platforms, booking services or other resources. We are not responsible for the privacy practices, security or content of those third-party services. You should review the privacy policy of any third-party service before providing personal information.

31. BUSINESS COMMUNICATIONS

If you have an active enquiry, booking, reservation, payment or service relationship with Chazing Purple, we may contact you regarding matters necessary to provide or administer that service. Examples include booking confirmation, payment reminders, balance payment information, check-in instructions, directions, changes to your booking, cancellation information, operational updates, safety information, and customer support.

Such communications may continue even if you have opted out of promotional communications, where necessary to fulfil an existing transaction or service.

32. MARKETING OPT-OUT

You may opt out of promotional communications at any time. Depending on the communication channel, you may use an unsubscribe link, reply with an appropriate opt-out request, contact our privacy team, or use available communication preferences. Opting out of marketing will not necessarily prevent service-related communications.

33. DATA RELATING TO CORPORATE CLIENTS

Where Chazing Purple provides services to companies, organisations or corporate groups, we may process personal data relating to employees, authorised representatives, event organisers, participants, vendors, and other individuals involved in the engagement.

The corporate customer may separately have responsibilities regarding the personal data it provides to Chazing Purple. Where appropriate, Chazing Purple will process such information only to the extent necessary to provide the contracted services and comply with applicable law.

34. CONFIDENTIALITY OF COMMERCIAL INFORMATION

Information relating to corporate events, private celebrations, quotations, negotiated pricing, event plans or other commercially sensitive information may be treated as confidential where appropriate. However, confidentiality obligations do not prevent Chazing Purple from disclosing information where required by law or reasonably necessary to provide the relevant service.

35. CHANGES TO THIS PRIVACY POLICY

Chazing Purple may update this Privacy Policy from time to time to reflect changes in law, regulatory developments, changes to our services, changes to our technology, changes to our data-processing practices, or improvements to our privacy practices.

When we make material changes, we may provide an appropriate notice through our website or other reasonable communication channels. The “Last Updated” date at the beginning of this Policy indicates when the Policy was most recently revised.

36. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, including applicable data-protection and privacy legislation. Nothing in this Privacy Policy limits any mandatory rights or remedies available to individuals under applicable law.

37. SEVERABILITY

If any provision of this Privacy Policy is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it lawful and enforceable, while the remaining provisions shall continue to apply.

38. NO WAIVER

Failure by Chazing Purple to enforce any provision of this Privacy Policy shall not constitute a waiver of that provision or any other right.

39. CONTACT US

For questions, requests, complaints or concerns regarding this Privacy Policy or the processing of your personal data, please contact:

Subject line for privacy requests: “Privacy / Personal Data Request”

40. IMPORTANT NOTICE

This Privacy Policy is intended to provide transparency regarding Chazing Purple's personal-data practices. It does not create rights or obligations beyond those required or permitted by applicable law.

Where applicable law provides an individual with greater privacy rights than those described in this Policy, those statutory rights will continue to apply.