Terms & Conditions

Thank you for choosing Chazing Purple for your stay, celebration, event, corporate outing or private getaway. We look forward to welcoming you.

These Terms & Conditions (“Terms”) are applicable to the person making the booking (“Client/Guest”) and all persons accompanying or attending the booking (“Guests”). By making a booking, paying any amount towards the booking, or entering/occupying a Chazing Purple property, the Client and Guests are deemed to have read, understood and accepted these Terms.

1. GOVERNMENT REGULATIONS & LAWFUL CONDUCT

1.1 All activities conducted at the property must comply with all applicable laws, rules, regulations, government orders and local authority requirements.

1.2 The Client is solely responsible for ensuring that the conduct of the Client, Guests, invitees, vendors, event personnel and contractors remains lawful throughout the occupancy.

1.3 Chazing Purple shall not be responsible for any consequences, penalties, prosecution, seizure, fines, complaints or legal proceedings arising from any unlawful act, omission or violation committed by the Client, Guests, invitees, vendors or third parties associated with the booking.

1.4 Chazing Purple reserves the right to immediately stop, restrict or prohibit any activity which, in its reasonable opinion, violates applicable law, creates a safety risk, causes nuisance, damages the property or may expose Chazing Purple or its employees to legal or regulatory liability.

2. ALCOHOL – STRICT GOVERNMENT COMPLIANCE

2.1 Alcohol may be consumed at the property only to the extent permitted under applicable laws, government regulations and applicable licensing requirements.

2.2 The Client and Guests shall be solely responsible for procuring, possessing and consuming alcohol in compliance with all applicable laws, including applicable excise regulations.

2.3 No illegal, unlicensed, smuggled, counterfeit or otherwise prohibited alcohol shall be brought onto or consumed at the property.

2.4 Where alcohol is brought onto the property by the Client or Guests, the Client shall maintain and, upon request by Chazing Purple, produce the original/valid purchase invoice or bill showing the lawful purchase of the alcohol.

2.5 The Client agrees to retain the purchase bills/invoices for all alcohol brought onto the premises and provide copies to Chazing Purple where required for verification, compliance, audit or governmental inspection.

2.6 Chazing Purple may refuse entry to or consumption of any alcohol where the Client is unable to establish lawful purchase, possession or consumption, or where Chazing Purple reasonably believes that such possession or consumption may violate applicable law.

2.7 The Client and Guests shall not sell, distribute, resell or commercially supply alcohol to any other person at the property unless expressly permitted by applicable law and supported by all required licences and permissions.

2.8 Alcohol shall not be provided to or consumed by any person below the legally permitted drinking age.

2.9 The Client shall ensure that no Guest drives a vehicle after consuming alcohol. Chazing Purple shall not be responsible for any accident, injury, death, loss, damage, offence, penalty or legal consequence arising from an intoxicated person operating a vehicle.

2.10 Any fines, penalties, legal expenses, claims, losses, seizure of goods or other consequences arising from unlawful possession, transportation, distribution or consumption of alcohol by the Client, Guests or their vendors shall be the sole responsibility of the Client.

2.11 Chazing Purple reserves the right to stop alcohol consumption immediately if it results in disorderly conduct, nuisance, unsafe behaviour, damage, disturbance to neighbours or staff, violation of law or any risk to persons or property.

3. CIGARETTES, TOBACCO & SMOKING

3.1 Smoking and tobacco use shall be permitted only in areas specifically designated by Chazing Purple, subject to applicable law.

3.2 Smoking is strictly prohibited inside bedrooms, rooms, indoor common areas and other designated non-smoking areas.

3.3 Cigarette butts, tobacco waste, cigarette packets, ash and other smoking-related waste must be disposed of only in designated receptacles.

3.4 The Client shall ensure that smoking materials are not used near dry vegetation, furniture, curtains, mattresses, thatched structures, wooden structures, fuel, gas cylinders or other flammable materials.

3.5 Smoking in prohibited areas may attract an additional cleaning, restoration or damage charge, in addition to any actual cost incurred for smoke-related cleaning, burns, stains or damage.

3.6 The Client and Guests shall comply with all applicable laws relating to tobacco products and shall not bring or use any prohibited tobacco/nicotine product on the premises.

3.7 Chazing Purple shall not be responsible for any health consequence, injury, fire, accident, penalty or legal consequence arising from smoking or tobacco use by the Client or Guests.

4. PROHIBITED ITEMS & ACTIVITIES

The following are strictly prohibited unless expressly permitted by applicable law and specifically authorised in writing by Chazing Purple:

• Illegal drugs or narcotic substances
• Contraband
• Weapons of any kind
• Explosives
• Firecrackers or fireworks
• Flammable or hazardous materials
• Gambling or betting
• Illegal commercial activities
• Unlicensed sale/distribution of alcohol
• Any activity involving minors that violates applicable law
• Any activity that creates a public nuisance or safety risk
• Any activity that may damage the reputation, property or legal interests of Chazing Purple

Hookah/Smoking devices: Hookah may be prohibited depending on the property, local regulations and management decision. Guests must obtain prior written confirmation from Chazing Purple before bringing or using any hookah equipment.

Chazing Purple reserves the right to confiscate, remove or require the immediate removal of prohibited items and/or request the concerned person to leave the premises, subject to applicable law.

5. GUEST INFORMATION & IDENTIFICATION

5.1 The Client must provide a complete guest list at least 48 hours before check-in, including:

• Full name
• Contact number
• Government-issued identification details as required
• Other information reasonably required for statutory/property registration purposes

5.2 All Guests must produce valid government-issued identification at check-in for verification.

5.3 Chazing Purple may refuse accommodation/access to any person who fails to provide required identification or whose identity cannot reasonably be verified.

5.4 Guest information will be handled in accordance with applicable privacy and data protection requirements and used for legitimate booking, security, statutory and operational purposes.

6. CHECK-IN & CHECK-OUT

6.1 Standard check-in time is 1:00 PM and standard check-out time is 11:00 AM, unless otherwise confirmed in writing.

6.2 Early check-in or late check-out is subject to availability and additional charges.

6.3 Guests must vacate the property promptly at the agreed check-out time.

6.4 Any extension of stay requires prior approval from Chazing Purple and settlement of applicable charges.

6.5 Chazing Purple may charge for unauthorised overstay, additional occupancy, additional cleaning or other costs resulting from delayed check-out.

7. PAYMENT & BOOKING CONFIRMATION

7.1 A booking shall be considered confirmed only upon receipt of the required advance/payment and confirmation from Chazing Purple.

7.2 The remaining balance must be paid at least 24 hours before the scheduled check-in time, unless otherwise agreed in writing.

7.3 If the balance is not received within the stipulated period, Chazing Purple reserves the right to treat the booking as cancelled/null and void, without refund of the advance amount, subject to applicable law and the specific booking terms.

7.4 All applicable taxes, additional services, meal charges, event charges, damage charges and other agreed costs shall be payable by the Client.

8. CANCELLATION & REFUND POLICY

8.1 Payments are non-refundable, subject to applicable law.

8.2 Where cancellation is communicated at least 10 days before check-in, Chazing Purple may issue a credit note, subject to the booking terms.

8.3 Such credit note shall ordinarily be valid for 3 months from the original check-in date, unless otherwise specified in writing.

8.4 Where cancellation is made less than 10 days before check-in, a credit note may be considered only if the same date is successfully rebooked with another confirmed booking, at the sole discretion of Chazing Purple.

8.5 In such circumstances, the credit note shall ordinarily be valid for 1 month from the original check-in date.

8.6 Credit notes are non-transferable unless specifically approved in writing.

9. REFUNDABLE CAUTION DEPOSIT

9.1 A refundable caution deposit of ₹5,000 shall be collected along with the balance payment/check-in payment, unless a different amount is communicated for a particular property or booking.

9.2 The property will be inspected after check-out.

9.3 Where no damage, loss, excessive cleaning requirement or other recoverable expense is identified, the caution deposit shall be refunded in accordance with the applicable payment process.

9.4 The caution deposit may be wholly or partly adjusted against:

• Damage to furniture or fixtures
• Damage to walls, floors, landscaping or structures
• Damage to electrical appliances
• Damage to pool equipment
• Damage/staining of towels, linen, curtains or upholstery
• Breakage of crockery, cutlery or glassware
• Missing property items
• Damage/loss of indoor or outdoor games
• Excessive cleaning
• Smoking-related damage
• Unauthorised movement of furniture/equipment
• Any other loss caused by the Client, Guests, invitees, vendors or contractors

9.5 If the total loss or damage exceeds the caution deposit, the Client shall pay the balance amount before departure/check-out or within the payment period specified by Chazing Purple.

10. PROPERTY DAMAGE & RESPONSIBILITY

10.1 The Client is responsible for the conduct of all Guests, invitees, vendors, decorators, event personnel, staff engaged by the Client and any other person entering the property in connection with the booking.

10.2 Any damage caused by such persons shall be treated as damage caused by the Client for recovery purposes.

10.3 Chazing Purple may recover the actual cost of repair, replacement, restoration, professional cleaning, labour, transportation and associated expenses.

10.4 Guests shall not move, remove, dismantle, alter or relocate furniture, fixtures, equipment or property installations without prior permission.

10.5 Heavy structures, drilling, nailing, welding, permanent fixtures, painting, excavation or other potentially damaging installations are prohibited unless specifically approved in writing.

11. EVENT SET-UP & EXTERNAL VENDORS

11.1 Any decorator, caterer, photographer, DJ, artist, event company, production team, labour contractor or other third-party vendor engaged by the Client must comply with Chazing Purple's property rules.

11.2 Prior approval may be required for external vendors, equipment, structures, sound systems, generators, décor and event installations.

11.3 Heavy structures/materials or installations that may damage the softscape, hardscape, pool, lawn, walls, flooring or other property areas are prohibited without written approval.

11.4 The Client shall be responsible for the conduct and acts/omissions of all third-party vendors engaged by the Client.

11.5 Chazing Purple shall not be liable for disputes, payments, employment claims, injuries, losses or damages arising between the Client and any third-party vendor engaged by the Client.

12. POOL SAFETY

12.1 Pool operating hours are 10:00 AM to 9:00 PM, unless otherwise communicated.

12.2 The pool depth may range approximately from 3 feet to 6 feet depending on the pool/property.

12.3 Guests use the pool entirely at their own risk and must follow all pool safety instructions.

12.4 Children and non-swimmers must be supervised by a responsible adult at all times.

12.5 Guests must not enter the pool while intoxicated or under the influence of alcohol, drugs or any substance that may impair judgement.

12.6 Glass bottles, glassware and other breakable objects are strictly prohibited in and around the pool.

12.7 Absolutely no food or drinks are permitted inside the pool.

12.8 Appropriate swimwear must be worn while using the pool.

12.9 Chazing Purple does not guarantee that pool water will always have perfect visual clarity due to weather, environmental conditions, maintenance cycles or circumstances beyond reasonable control.

12.10 Chazing Purple may temporarily close the pool where required for safety, maintenance, weather or other operational reasons.

13. PERSONAL SAFETY & SECURITY

13.1 The Client is responsible for the safety and supervision of all Guests accompanying the booking.

13.2 Chazing Purple shall not be responsible for injuries, accidents, loss, theft or damage arising from the negligent, reckless, unlawful or unsafe conduct of Guests, subject to applicable law.

13.3 Guests are responsible for their personal belongings, valuables, cash, jewellery, electronic devices and other possessions.

13.4 Chazing Purple shall not be responsible for loss, theft or misplacement of personal belongings except to the extent required by applicable law.

13.5 Gate-crashing, unauthorised visitors and unauthorised additional guests are prohibited.

13.6 The Client must immediately inform Chazing Purple if any unauthorised person enters the property.

14. STAFF & SERVICE HOURS

14.1 Chazing Purple staff will provide services within the operating/service hours communicated for the particular property.

14.2 Standard staff services may conclude at midnight, unless otherwise agreed.

14.3 Services requested after the applicable service hours may be unavailable or subject to additional charges.

14.4 Guests are responsible for their personal requirements outside the services expressly included in their booking.

15. CLEANLINESS & WASTE MANAGEMENT

15.1 Guests must maintain reasonable cleanliness throughout the stay.

15.2 Garbage must be disposed of only in designated areas.

15.3 The Client is responsible for basic post-event/stay clean-up.

15.4 Excessive cleaning, removal of food waste, stains, broken items, cigarette waste, vomit, spills or other abnormal cleaning requirements may attract a minimum cleaning charge of ₹2,000 or actual cost, whichever is higher, where applicable.

16. SMOKING, FOOD & BEVERAGES

• No smoking inside rooms.
• No food inside rooms, unless expressly permitted.
• No drinks inside the swimming pool.
• No glass bottles/glassware inside the pool area.
• No burning, open flames or unauthorised cooking equipment.
• No use of property equipment for purposes other than intended.

Any resulting damage or additional cleaning shall be chargeable to the Client.

17. NOISE, MUSIC & PUBLIC NUISANCE

17.1 Music, sound systems and events must comply with applicable laws, permitted timings and local noise regulations.

17.2 Guests must not create excessive noise, disturbance, nuisance or behaviour that adversely affects neighbours, staff, other guests or the surrounding environment.

17.3 Chazing Purple reserves the right to reduce, stop or restrict music, sound or an event where required for safety, legal compliance or prevention of nuisance.

17.4 Any fines, penalties, claims or expenses resulting from unlawful noise, nuisance or conduct by the Client, Guests or their vendors shall be borne by the Client.

18. ILLEGAL OR DISORDERLY CONDUCT

Chazing Purple has a zero-tolerance approach towards illegal activities, violence, harassment, threats, abusive behaviour, property damage, disorderly conduct or activities creating a serious safety risk.

Management may require any person engaging in such conduct to immediately cease the activity and/or leave the property, subject to applicable law.

No refund shall be due solely because a booking is terminated due to the Client's or Guest's breach of these Terms, subject to applicable law.

19. MANAGEMENT'S RIGHT TO REFUSE OR TERMINATE OCCUPANCY

19.1 Chazing Purple reserves the right to refuse entry or terminate occupancy where there is a reasonable basis to believe that:

• These Terms have been or are likely to be breached;
• False information has been provided;
• Occupancy exceeds the agreed capacity;
• Illegal activity is occurring;
• Guest safety is at risk;
• Property damage is occurring;
• There is serious nuisance or disturbance;
• Required identification is not provided;
• Prohibited items are present; or
• Continued occupancy may expose Chazing Purple to legal, regulatory or reputational risk.

19.2 Where occupancy is terminated due to a material breach by the Client or Guests, the Client may be required to vacate immediately, subject to applicable law.

20. OCCUPANCY & UNAUTHORISED GUESTS

20.1 Only the number of Guests declared and approved at the time of booking may occupy the property.

20.2 Additional Guests require prior approval and may attract additional charges.

20.3 Unauthorised parties, gatherings, events or commercial activities are prohibited.

20.4 The Client shall not transfer, sublet or commercially resell the booking without written approval from Chazing Purple.

21. INDEMNITY

21.1 To the extent permitted by applicable law, the Client agrees to indemnify and hold harmless Chazing Purple Solutions Pvt. Ltd., its directors, employees, representatives and authorised personnel from claims, losses, damages, penalties, costs and expenses arising from:

• Breach of these Terms by the Client or Guests;
• Illegal activities;
• Violation of government regulations;
• Alcohol or tobacco-related violations;
• Actions of Guests or third-party vendors;
• Damage to property;
• Personal injury caused by the Client's/Guest's acts or omissions;
• Unauthorised events or activities;
• Theft or loss caused by Guests;
• Claims brought by third parties due to the Client's conduct.

21.2 Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

22. FORCE MAJEURE

Chazing Purple shall not be liable for failure or inability to provide services arising from circumstances beyond its reasonable control, including natural disasters, severe weather, government orders, public emergencies, fire, flood, epidemic/pandemic restrictions, power failures, civil disturbances, regulatory restrictions or other force majeure events.

Any refund, rescheduling or credit arising from such circumstances shall be dealt with in accordance with the booking terms and applicable law.

23. PHOTOGRAPHY, CCTV & SECURITY

23.1 CCTV/security systems may operate in common/outdoor areas for safety and security purposes, subject to applicable law.

23.2 Guests must not tamper with, cover, disconnect or interfere with CCTV/security equipment.

23.3 Photography, videography and commercial shoots require prior permission where applicable.

23.4 Chazing Purple may have separate policies governing commercial photography, professional shoots, filming and brand usage.

24. ENVIRONMENTAL RESPONSIBILITY

Chazing Purple operates its properties with an emphasis on responsible and sustainable hospitality.

Guests are requested to:

• Avoid unnecessary wastage of water and electricity;
• Dispose of waste responsibly;
• Avoid damage to plants, trees and landscaping;
• Avoid plastic litter;
• Respect the natural surroundings;
• Use designated smoking/waste areas.

The Client shall be liable for damage caused to landscaping, vegetation, trees or other environmental features by the Client, Guests or vendors.

25. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable law, disputes arising from or relating to a booking, stay or use of a Chazing Purple property shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant Chazing Purple property/transaction.

26. ACCEPTANCE OF TERMS

By making payment, confirming a booking, entering the property or permitting Guests to occupy the property, the Client confirms that:

1. They have read and understood these Terms.
2. They accept responsibility for their Guests and invitees.
3. They agree to comply with all applicable laws and property rules.
4. They agree to pay for any damage, loss or additional cost caused by them or persons associated with their booking.
5. They understand that violation of these Terms may result in termination of the stay/event and/or additional charges, subject to applicable law.